Client Consultant

Company Overview

Flagstar Bank, N.A. is one of the largest regional banks in the United States, headquartered in Hicksville, New York with approximately $91.7 billion in assets as of September 2025. Operating 340 locations across nine states, the bank serves diverse communities in the New York/New Jersey metropolitan region, the upper Midwest, Florida, and the West Coast. Flagstar Bank prioritizes delivering personalized financial solutions, fostering long-term customer relationships, and making a positive impact within its communities.

The company is committed to creating an inclusive, respectful, and diverse workplace, embracing the unique talents and perspectives of its employees. Flagstar Bank aims to provide customers with cutting-edge technology, robust products, and exceptional service in pursuit of financial success.

The Client Consultant I is a full-time, on-site position based in Surprise, AZ. This individual will provide exceptional customer service by assisting clients with banking transactions, addressing inquiries, and resolving issues efficiently. Responsibilities include identifying customer needs, recommending appropriate banking products and services, and fostering long-term client relationships. The role also involves processing transactions accurately, cross‑selling financial solutions, and adhering to banking regulations and policies.

Client engagement and teamwork are integral to the success of the role.

• Customer Service and Relationship Management skills to build strong client connections and provide personalized assistance.
• Knowledge of Banking Operations, Financial Products, and Regulatory Compliance to deliver accurate and reliable service.
• Strong Communication, Problem‑Solving, and Active Listening skills to address customer inquiries and concerns effectively.
• Attention to detail and proficiency in Transaction Handling, Cash Management, and Multitasking in a fast‑paced environment.
• Ability to work collaboratively with colleagues and contribute to a team‑oriented workplace environment.
• Prior banking experience and knowledge in financial systems are advantageous but not mandatory.
• High school diploma or equivalent required; additional certifications or education in finance or related fields is a plus.

• Entry level

• Full‑time

• Banking