Medical Assistant Coordinator

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The Medical Assistant Coordinator is an entry level leadership role, responsible for the facilitation of workflow while acting as the liaison between the back-office staff and other clinical and non-clinical staff. Provides mentoring and guidance to back-office staff. The Medical Assistant Coordinator will have met all the expectations outlined in the roles for Associate Medical Assistant, Medical Assistant and Senior Medical Assistant.

The Medical Assistant Coordinator will have maintained the highest level of professionalism and performance by receiving exceeds or greater on annual performance appraisals and remaining free of any active formal disciplinary process.

• Prepare for the patient appointment by reviewing and updating patient records prior to patient arrival
• Interview patient to obtain reason for visit: chief complaint, and document in electronic medical record following MA workflow protocols for intake of patient
• Obtain and record the patients’ vital signs according to protocol for patients age
• Prepare exam room and patient for the type of exam/procedure to be performed
• Maintain patient confidentiality following all HIPAA policies and procedures
• Document accurately all patient information in electronic health record
• Communicates in a timely and professional manner with patients and other members of the care team at all times
• Know and follows the eight rights of drug administration
• Know and follows procedure for immunization administration and storage
• Follow all medication policies and procedures for labeling, storing and use
• Know and utilizes principles of universal protocols and National Patient Safety Goals
• Clean and sterilize instruments per protocol
• Has knowledge of surgical and diagnostic office procedures
• Correctly collect specimens, perform testing, and processes as indicated
• Provides clear instructions to patients regarding obtaining and collecting of specimens
• Review patient plan and educates patient on discharge instructions
• Identify medications and their indications for proper utilization
• Evaluate problems, situations or issues presented and prioritize while assisting with resolution using critical thinking and problem solving skills
• Participate in orientation, mentoring and training of staff
• All other duties as assigned (such as translation and travel to other locations)
• Educates patients regarding services such as the Integrated care model, Patient Portal, and other specialty service lines within our organization and helps them navigate access to these services
• Serve as subject matter expert for Associate Medical Assistants and Medical Assistants and Senior Medical Assistants
• Participate in regulatory reviews, audits and process improvement projects
• Participate with interviewing, selection, training and performance appraisals
• Provide staffing for coverage needs as assigned
• Coordinate workflow and staff schedules to ensure coverage
• Complete communication circle with patients and other customers
• Participate in ordering of supplies and inventory management
• Coordinate and evaluate medication management and be a resource for vaccine program and inventory management
• Initiate requests for maintenance of equipment and facilities as needed
• Perform other duties as requested or assigned

• High school diploma or GED from an accredited institution
• Graduation from an approved medical assistant training program with three (3) or more years of experience
• Certified Medical Assistant, reqired
• Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)
• Minimum one (1) year of supervisory or leadership experience in a medical office team and/or approved development plan
• Demonstrated ability in implementing the principles and practices of supervision
• Ability to multi-task and work effectively in a high-stress and fast-moving environment
• Effective communication demonstrated by ability to read, interpret, comprehend and comply with…