Case Manager - Targeted Unit

CASE MANAGER 2 - TARGETED UNIT

Arizona Department of Economic Security – Division of Developmental Disabilities (DDD) – Specialty District Serving District Central and District West;
Locations: 11526 West Bell Road, Surprise, AZ 85378 & 8620 North 22nd Avenue, Phoenix, AZ 85021.

Salary: $49,000.00 – $51,000.00;
Grade: 17;
Closing Date:
January 19, 2026.

At the Department of Economic Security (DES), our mission is to strengthen individuals, families, and communities for a better quality of life. We are seeking an experienced and highly motivated Case Manager 2 – Targeted Unit to support individuals with developmental disabilities and their families, providing flexible, high‑quality, member‑driven services and supports that promote independent decision‑making and community engagement.

• Drive a vehicle to conduct onsite visits to members’ homes, schools and program sites to develop relationships and discuss service needs and supports.
• Develop, review, monitor and evaluate Person‑Centered Service Plans (PCSP) in accordance with mandated timeliness and document individual progress and concerns, and complete appropriate referrals to community agencies.
• Facilitate meetings and program visits to assist with member/family choices; complete referrals for assessed/covered services.
• Collaborate with community agencies to provide assistance and support to members and families in crisis.
• Write comprehensive progress notes and maintain case records; prepare a variety of reports and complete special projects as required.

• Health Insurance Portability and Accountability Act (HIPAA).
• Medical and behavioral health issues and terminology.
• Knowledge of methods, procedures, and techniques used in the development of Person‑Centered Service Plans (PCSP).
• Federal and State statutes and agency policies and procedures relating to the care and assistance of individuals with developmental disabilities.
• Principles and practices of case management.

• Developing, evaluating, and maintaining member service plans.
• Interviewing, counseling, and interacting with members and family members.
• Problem identification and resolution.

• Work independently and within diverse work teams.
• Organize and manage case load.
• Document case files and information within required timelines.
• Maintain confidentiality.
• Drive a motor vehicle.

• N/A

• Candidate must be an Arizona licensed Registered Nurse in good standing OR possess a Bachelor degree in Social Work (SW), Psychology, Special Education or Counseling AND have at least one (1) year experience providing case management services to persons who are elderly and/or persons with physical or developmental disabilities and/or members determined to have a serious mental illness (SMI); OR candidate must have a minimum of two (2) years’ experience providing case management services to persons who are elderly and/or persons with physical or developmental disabilities and/or members determined to have a serious mental illness (SMI).
• A Bachelor’s Degree in Human Services, Behavioral Science or related field AND have at least one (1) year experience providing case management services to persons who are elderly and/or persons with physical or developmental disabilities and/or members determined to have a serious mental illness (SMI) OR have at least three (3) years’ experience working with or for individuals with intellectual or developmental disabilities.
• If this position requires driving or the use of vehicle as an essential function of the job to conduct State business, then the following requirements apply:
  Driver’s License Requirements. Any employee operating a motor vehicle on state business must possess and retain a current, valid class‑appropriate driver’s license, complete all required training, and successfully pass all necessary driver license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all…