Assistant General Manager

Assistant General Manager at EōS Fitness

Core

Purpose:

To create loyal, lifelong fans and exercise practitioners.

Lead, coach, and train the Sales team to create a fun atmosphere, be great hosts, and be the hub of information for our members, guests, and staff.

• Ensure sales targets are met, especially when the General Manager is absent.
• Sell club memberships, individual memberships, fitness services, products, and programs to meet or exceed sales goals.
• Oversee billing processes for memberships, monitor the sales process, and ensure timely follow‑up with leads and prospects.
• Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
• Supervise facility maintenance, including equipment, locker rooms, and common areas.
• Maintain compliance with health and safety regulations, certifications, and safety protocols.
• Ensure high‑quality customer service by addressing member concerns, managing membership inquiries, and resolving issues promptly.
• Engage with members in a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
• When emergencies or disruptions occur, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure safety and well‑being.

• 2 years of customer service experience.
• 3–4 years of sales experience.
• 1 year of supervisory experience.
• Strong communication skills, both verbally and in writing.
• Excellent relationship building and influencing skills at all levels.
• Strong detail orientation, systematic problem‑solving, and good time‑management and record‑keeping skills.
• Excellent MS Office skills.
• Prior experience or strong interest in the fitness industry is a plus.
• Alignment with our Core Values.

• Successful background check.
• CPR certification required within 30 days of hire.
• Ability to work in a gym setting and move routinely and repetitively, lifting more than 40 lbs.
• Ability to access and operate the company computer system for documentation and data entry.

Hourly position – potential annual earnings: $41,000–$82,000 USD.

Variable income opportunities including commission and bonus, and post‑training increase.

• Highly energetic and collaborative team.
• Management team focused on professional development.
• Free membership for employee and one family member.
• Discounted personal training and merchandise (including supplements).
• Employee referral program.
• Daily pay access before payday.
• Competitive pay with vacation, holiday, and sick pay.
• Group health, dental, vision, supplemental life, employee assistance program, and pet insurance (subject to eligibility).
• 401(k) with company matching.
• Personal education growth options through Sophia Learning.

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.