Eligibility Manager

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.
BENEFITS AND ELIGIBILITY MANAGER

Job Location :
Division of Benefits and Medical Eligibility (DBME)
Family Assistance Administration (FAA)
Surprise Field Office
11526 West Bell Road, Surprise, Arizona 85378 Salary: $32.0263 Hourly Grade: 22 Closing Date:
October 19, 2026

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov or click on the link here to view ‘Our DES’ video.

Come Join the DES Team!
The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as Benefits and Eligibility Manager in our Surprise Field Office. This position is responsible for managing and overseeing the day-to-day operations of a field office that determines eligibility for Nutrition Assistance (NA), Cash Assistance (CA), Medical Assistance (MA) and Temporary Assistance for Needy Families (TANF) based on the established Federal and State rules, regulations, policies and procedures.

This is an in-person, on-site position
.

Essential duties and responsibilities include but are not limited to
:

• Reviews productivity levels and productions schedules to meet changing priorities of the local office in order to assist customers. Reviews and monitor quality of work performed, accuracy rate, timeliness, and quality
• Training, coaching, counseling, mentoring, approves leave and training request, accommodates alternate work schedules (after receiving approval from the region office), evaluates work performance and performs other management functions to ensure the office meets Federal and State requirements in the issuance of benefits for the NA, CA, and MA programs.
• Completes performance evaluations, elevates employee misconduct concerns, occasionally acts as a witness to issuance of disciplinary actions.
• Confers with Benefits and Eligibility Manager Senior and other Benefits and Eligibility Managers to develop and implement local office procedures to ensure compliance with federal and state laws, recommends regional changes, and workflow changes for consideration.
• Reviews and responds to incoming correspondence from internal/external customers, writes detailed reports relating to local office activities, works with the Benefits and Eligibility Manager Senior to develop and implement program/office goals and objectives;
  Interprets program policies and procedures based on established Federal and State rules and regulations including the IGA.
• Attends and participates in work groups involving region and field office process improvements, attends management/departmental meetings and communications updates with staff. Meet with community groups/organizations for the purpose of establishing and maintaining effective working relationships.

Knowledge in
:

• Leadership and team building methodologies.
• Considerable knowledge of communication, conflict resolution, mediation and collaboration techniques.

Skills in
:

• Managing workflow based on rapid changing customer volume.
• Managing and balancing a variety of management and administrative functions.
• Implementing and monitoring performance measures established by the Division.
• Independent…