Crew Lead

Job description

Updated wage as of January 1st, 2025 $ 15.70

PAY: $14.00‑$14.50

JOB TITLE:

Crew Leader

DEPARTMENT:
Operations

REPORTS TO:

Café Manager

JOB LOCATION:

Store location

At Tropical Smoothie Café, we inspire a healthier lifestyle by serving amazing food and smoothies with a bit of tropical fun! Our Crew Leaders are key to delivering on this promise which is driven by our four values:

• Solid Relationships
• Playing to Win
• Creative Spirit
• Living Better

If you are Smart and have Integrity, Drive, and Enthusiasm, you would be a great Tropical Smoothie Café Crew Leader.

• Interacts with crew members and customers using “Tropitude” (Tropitude is our “mojo” and what makes Tropical Smoothie Café fun and different and means having energy and creating a positive atmosphere).
• Delivers ‘Unparalleled Hospitality' to each customer that visits our cafe.
• Knowledgeable and proficient in each position within the cafe.
• Successfully completed the Café Basics Training Program and Certified Trainer Program.
• Ensures each station is operating to Tropical Smoothie Cafe's standards.
• Trains and coaches crew members during each shift to ensure brand standards are upheld.
• Uses tools to accomplish goals, manage labor and control inventory.
• Performs any additional tasks necessary to run the cafe.

• Experienced Tropical Smoothie Cafe Crew Member.
• Legally able to work within the State and Federal guidelines.

• Continuous standing and walking throughout the duration of each shift.
• Bending, lifting and carrying up to 25 pounds to perform duties like stocking, refilling ice or taking out trash.
• Constant face‑to‑face interactions with crew members and customers.
• Safely navigate in a fast‑paced cafe environment.
• Ability to multi-task and remain positive in sometimes stressful working conditions.

• Most shifts are between six to eight hours, but this may vary.
• Crew Leaders can expect to have some early mornings, late evenings, weekend and/or holiday hours and may have additional opening/closing responsibilities.
• Lead Crew Members by demonstrating Tropical Smoothie Cafes core values in all interactions.
• Comply with the Tropical Smoothie Cafe uniform and personal hygiene polices for each shift.
• Fun, fast‑paced, upbeat environment with no fryers!