STR Mgmt​/E-Commerce Supervisor

Overview

Manage the overall day‑to‑day operations of the store's e‑Commerce department to achieve desired sales objectives, goals and budgets. Responsible for staffing the department and developing associates to achieve desired results. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

• Ensure that the store e‑Commerce department meets or exceeds customer expectations for ease of shopping, variety, freshness and cleanliness.
• Interview, select and hire candidates to staff the online shopping department.
• Meet the demands of product flow and create schedules according to guidelines.
• Develop associates to meet productivity standards and certify associates once they meet or exceed goals.
• Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines.
• Train associates on all functions and duties of the order selector and customer attendant roles.
• Lead the team in the planning, implementation and execution of e‑Commerce’s initiatives.
• Achieve or exceed weekly, periodic and annual sales, wage budgets, and other targeted goals, including customer satisfaction leading to repeat sales.
• Assist in the analysis and response to the competitive landscape.
• Ensure orders are filled with requested products or comparable substitutes in a timely and effective manner.
• Execute best practices to determine appropriate substitutions in the event of an out‑of‑stock.
• Follow processes for streamlining collection of orders, products, checkouts and delivery.
• Report inventory issues such as out‑of‑stock items to department heads in a timely manner.
• Troubleshoot equipment and devices for the e‑Commerce department.
• Provide feedback to the store management team, district manager, field specialist, coordinators and division e‑Commerce manager on the effectiveness of operational plans/programs.
• Report all issues with item shelf allocation to the division KOMPASS team.
• Monitor and control expenses for the department.
• Ensure preventative maintenance is being performed on all equipment in the department.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
• Work cooperatively in a high‑paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

• High School Diploma or GED.
• Any proven supervisory experience.
• Any prior experience in the selection and hiring process.
• Strong organizational skills.
• Ability to lift up to 25 pounds frequently and up to 50 pounds several times per day.
• Ability to stand for extended periods of time and/or walk constantly.
• Ability to stoop, kneel, or crouch several times per hour.
• Proficient in Microsoft Office.
• Excellent oral/written communication skills.
• Strong leadership skills.

• Bachelor's Degree.
• Experience with and knowledge of Point of Sale (POS) systems.

Based in Arizona, Fry’s Food Stores merged with The Kroger Company in 1983. Today, we’re proudly serving Fry’s customers in over 120 stores throughout Arizona. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose:
To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities and each other, with food at the heart of it all.

Whether you’re seeking a part‑time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Fry’s family.

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well‑Being, including…