Financial Aid Assistant

We are currently seeking a Financial Aid Assistant to join our Student Services team.

Reporting to Coordinator, Student Financial Assistance this position is responsible for responding to student inquiries and provide guidance and advice regarding student awards and financial assistance programs; review student applications for awards and financial assistance; process student information and data related to Financial Aid Assistant and government financial assistance programs.

• A minimum 2 years of post-secondary education - bachelor's degree preferred - accompanied by a minimum of 2 years related experience in a post-secondary setting.

• Demonstrated experience working with student awards and financial assistance programs inclusive of ABESAP/AUG, government student loans and grants.
• Demonstrated customer service experience in a fast-paced complex setting dealing with sensitive situations calling for the use of empathy, diplomacy and tact in the delivery of information.
• Demonstrated ability to communicate patiently and effectively with a diverse range of people and situations.
• Excellent oral and written communication skills.
• Demonstrated working knowledge of the Student Banner system, or a similar student records system (e.g. Colleague, People Soft).
• Proficiency with Microsoft Office (e.g. Word, Excel) at an Intermediate level.
• Minimum of 35 wpm keyboarding skills with an error rate of less than 10%.
• Aptitude for exacting and precise work; must be detail-oriented.
• Excellent organizational skills, demonstrated ability to problem solve and ability to set priorities and multi-task.
• Demonstrated ability to handle confidential information appropriately.
• Ability to work independently, exercise good judgment and demonstrate initiative.

for a more detailed job description

Salary and wage increments are in accordance with the Collective Agreement.