Sales and Service Coordinator

Service Coordinator About Superion

Superion is a growing IT services and cybersecurity company based in Cloverdale, Surrey, BC. We support small and medium-sized businesses across Canada and the US with managed IT services, cybersecurity, cloud solutions, infrastructure support, and day-to-day technology operations.

We are a friendly, team-oriented company with high standards. Our workplace is professional but casual, and we value communication, accountability, client service, collaboration, and doing things properly.

Superion is looking for an experienced Service Coordinator to join our team in our Cloverdale office.

This is not an entry-level role. We are looking for someone organized, accurate, reliable, professionally persistent, and comfortable keeping people, tasks, vendors, tickets, inventory, and administrative details moving.

This role is approximately 60–70% administrative coordination and 30–40% service board/team coordination
, though the balance may shift depending on business needs. The Service Coordinator reports to the Service Manager and works closely with technicians, vendors, clients, the project coordinator, and management.

This is a full-time, fully in-office role based in our Cloverdale office in Surrey, BC.

The typical schedule is Monday to Friday, generally 8:30 AM to 5:00 PM. Occasional overtime may be required during busier periods, but weekend work is not required.

Applicants seeking remote or hybrid work will not be considered. Daily office presence is required because this role includes shipping, receiving, inventory, equipment handling, purchasing coordination, and direct support of the service team.

Candidates must be able to reliably commute to our Cloverdale office Monday to Friday.

Expected salary range: $55,000–$65,000 per year
, based on experience.

The Service Coordinator will be responsible for a mix of administrative coordination, purchasing, inventory, vendor follow-up, licensing coordination, documentation, and service board follow-up.

• Processing approved quotes and orders
• Ordering, receiving, shipping, and tracking equipment
• Managing daily inventory and stock room organization
• Coordinating RMAs, warranty follow-ups, vendor returns, and related documentation
• Following up with vendors on order status, delays, returns, and issues
• Providing clients with clear updates on non-technical items such as orders, delivery status, licensing, shipping, and vendor delays
• Reviewing vendor invoices and helping validate billing accuracy
• Matching invoices against approved quotes, purchase records, received equipment, licensing changes, and client orders
• Helping manage Microsoft 365 and other client software licensing records
• Tracking subscription counts, approved licensing changes, and discrepancies
• Reviewing the service board for stale tickets, missing updates, unclear notes, and items requiring escalation
• Following up with technicians for updates, clearer notes, missing information, and follow-through
• Creating tickets for routine administrative tasks, purchasing follow-ups, vendor coordination, recurring work, and project-related tasks
• Maintaining clear notes, accurate records, and practical documentation
• Assisting with client meeting preparation, lifecycle reporting, and project-related administrative coordination as needed

This role is not responsible for first-level helpdesk call intake and is not expected to resolve technical issues.

The successful candidate should have:

• Minimum 2 years of experience in service coordination, administration, dispatch, operations coordination, client service, or a similar fast-paced coordination role
• Strong administrative coordination experience
• Exceptional written and spoken English communication
• Strong attention to detail and accuracy
• Excellent organization, prioritization, follow-through, and documentation skills
• Confidence professionally following up with technicians, vendors, clients, and internal team members
• Ability to work independently while knowing when to ask questions before guessing
• Reliability, punctuality, attendance, and consistency
• Professionalism,…