Administrative Support

Administrative Support, Surrey BC, Admin
Join our Administration team in Surrey, BC

Radius is hiring a full-time Administrative Support team member for our Surrey office. Reporting to the Administration Manager, you’ll keep the financial side of every shipment running smoothly: billing customers accurately, getting carriers paid correctly, and keeping accounts in good standing. It’s an entry- to mid-level role with lots of variety, ideal for someone who loves detail, takes pride in getting things right, and enjoys helping customers and co-workers alike.
Salary: $45,/year depending on experience

About us:

Customer service is at the heart of everything we do. As a fast-growing third-party logistics provider with locations in Surrey, BC and Mississauga, ON, we serve clients across North America with freight brokerage, warehousing, and supply chain consulting. Our team goes the extra mile to deliver smart, cost-effective solutions and a seamless experience for every client.

Key Responsibilities

Bill customer shipments accurately each day, following standardized procedures

Create additional invoices as required for any additional charges

Ensure all special billing clients are invoiced within the parameters of their procedure

Identify issues preventing orders from correctly rating and fix where possible

Complete all reporting requirements related to the billing function on time

Accounts Receivable

Process cash receipts, including scanning cheques and processing credit cards

Process new customer credit applications

Perform customer account reconciliations as needed

Monitor customer accounts to ensure adherence to payment terms

When required, work with customers to collect on overdue accounts

Accounts Payable

Audit, process, and post carrier invoices in correlation to shipments

Prepare weekly payment run

Contact vendors to revise incorrect billing

Request backup documents from carriers

Administrative Support

Maintain a customer service mindset and promptly investigate and respond to questions

Contribute to the continuous improvement of all aspects of the Administration department

Oversee the customer claims process for damaged and lost goods

Update Standard Operating Procedures as necessary

Save and send backup documents (BOL/POD) as required

Qualifications

Proficiency in Microsoft Office, especially Excel, Word, and Outlook

Basic accounting and administrative knowledge or experience

Solid time management and the ability to juggle several priorities

A strong work ethic and a sharp eye for detail and accuracy

A positive attitude and a team-first approach

Respect for private and confidential information

The ability to plan and follow through on short- and long-term goals

Logistics or transportation experience (an asset)

Truck Mate or other transportation management software experience (an asset)

A post-secondary certificate, diploma, or degree in a related field (an asset)