Student, Canadian Document Administrator; Winter

At Sun Life, we’re driven by our

Purpose:

helping our Clients achieve lifetime financial security and live healthier lives.

Our values shape how we work: caring, authentic, bold, inspiring, and impactful. Our student and new graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way.

Job Description:

At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

Role

Summary:

This role requires Reliability Status Clearance. In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6-consecutive months during the last 5 years, and you must account for all activities during this time. Important:
Obtaining Reliability Status Clearance within a reasonable amount of time is a condition required to start employment for this role at Sun Life.

The Canadian Document Services Administrator role offers an exciting opportunity to work in a fast paced, innovative and dynamic team environment, providing support to Sun Life Business Units. This role plays a key role in ensuring effective production and handling of incoming and outgoing mail and couriers and will be responsible to ensure service standards are met and strict quality targets are adhered to for a variety of tasks.

• Opening, sorting, prepping, and distributing incoming mail, including digitally scanning of some documents
• Receiving and distributing incoming courier using electronic tracking software
• Sealing and stamping outgoing mail
• Preparing outgoing courier shipments and creating digital waybills
• Receiving and sorting daily internal system generated output
• Perform production tasks such as sorting and collating of documents
• Accountable for accuracy and quality throughout production process, ensuring clients receive proper documents
• Accountable for understanding the end-to-end processes for Canadian Document Services
• Responsible for communicating change that could lead to positive process enhancements
• Recognizing what needs to be done to meet customer and business needs
• Updating digital databases and completing investigations for return mail
• Entering key metrics into Excel spreadsheets
• Creating and developing spreadsheets for tracking
• Monitoring and responding to business partners’ queries in our team email inbox

• Excellent problem solving and analytical skills with the passion and skill to respond to high priority investigations and escalations
• Personable and friendly with a focus on building relationships with all levels of the organization
• Solid experience with PC applications in a Windows environment, including Outlook, Word and Excel
• Self-starter who takes ownership and has a positive attitude
• Must adapt to change quickly and be a role model for fellow team members
• Team player, willing to contribute and help others and offer guidance
• Strong organization and time management skills and ability to prioritize
• Strong written and oral communication skills
• Ability to work independently with minimum direction and frequent interruptions
• Be an active learner
• Able to maintain a high level of productivity, accuracy and attention to detail at all times
• Able to work in a fast-paced environment with multiple priorities and conflicting deadlines
• Able to recognize opportunities to initiate change that will increase the department’s efficiency
• Ability to interact with and effectively communicate with Team members
• Flexibi…