Sales Associate - Mercedes-Benz

DRIVING POSSIBILITIES .

Position:
Sales Associate

Status:
Full-Time

Dealership:
Open Road Mercedes-Benz Surrey
Department:

Sales

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. Open Road is one of the largest and fastest-growing automotive retail groups in the country (representing 22 automotive brands across 42 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

• Opportunity to work with a variety of OEM BRANDS including Acura Audi, BMW, Genesis, Honda, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
• Amazing Incentives including but not limited to Discounted Vehicle Purchasing Program, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
• Internal and external, training & development opportunities for skill development and growth
• Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
• Comprehensive Extended Health and Dental plan, tailored toward Associate wellness
• Recognition and Engagement Events
• And more!

Join Open Road Mercedes-Benz Surrey, part of Open Road Auto Group, one of Canada’s most recognized automotive retailers. We are seeking a motivated Sales Associate to represent the Mercedes-Benz brand in Surrey and the Greater Vancouver area.

• Prospect and build relationships with new clients through outreach, referrals, and networking.
• Deliver premium, personalized Mercedes-Benz experiences — including offsite test drives and presentations.
• Collaborate with dealership teams to ensure seamless client transactions.
• Promote Open Road Mercedes-Benz Surrey within the local business and professional community.
• Provide after-sale support to drive referrals and repeat business.
• Provide exceptional customer service by determining each prospective client’s vehicle needs by asking questions and listening.
• Promote new business and contribute to the company’s customer base by seeking new customers through prospecting and referral networks.
• Selling new and pre-owned vehicles, and Demonstrating vehicles (including test drives).
• Understand the terminology of the automobile business and keep abreast of technological changes in all products/inventory.
• Be thoroughly familiar with all products, including features, specifications, prices, colors, options, and standard equipment. Participate in any and all product training available.
• Use closing techniques effectively; ask for help from management with closing when necessary. Be profit-minded when closing.
• Deliver new and pre-owned vehicles to customers, and ensure the customer understands the vehicle’s operating features, warranty, and paperwork, to help ensure Open Road lays the foundation for customer loyalty.
• Introduce customers to Service Department personnel to emphasize to customers the quality and efficiency of the dealership’s service operations.
• Set goals for each month’s productivity; plan and organize how to reach those objectives.
• Follow all dealership processes and procedures to ensure an excellent Customer Satisfaction Index rating on sales, delivery, and follow-up.
• Attend department meetings as required.
• Suitable candidates must have the experience, drive, and proven success selling pre-owned vehicles as well
• Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
• This position will be expected to perform other duties as assigned by management.
• Open Road reserves the right to modify this job description as business needs require.

• Proven success in sales of luxury automotive sales (Mercedes-Benz experience is an asset).
• Exceptional communication and relationship-building skills.
• Self-motivated and driven to exceed sales goals.
• Valid Class 5 driver’s license with a clean record.
• Str…