Technician - Mercedes-Benz

Position

Technician

Union Full-Time

Mercedes-Benz Surrey

Service

• Opportunity to work with a variety of OEM brands including Acura, Audi, BMW, Honda, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls‑Royce, Subaru, Toyota, Volkswagen
• Amazing incentives including Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
• Internal and external training & development opportunities for skill development and growth
• Collaborative, friendly, and progressive work culture with emphasis on transparency, innovation, relationship, and empowerment
• Comprehensive extended health and dental plan tailored around associate wellness
• Recognition and engagement events

• Receive repair orders from dispatch tower/Service Advisor and perform work as outlined on repair order with efficiency and accuracy.
• Ensure work is performed in accordance with dealership and factory standards.
• Communicate with parts department to obtain needed parts. Save and tag parts if the job is under warranty or if requested by the customer.
• Examine the vehicle to determine if additional safety or service work is required.
• Advise Service Advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised.
• Inform dispatcher when the job is started, finished, or interrupted. Be particularly attentive to repair orders on vehicles marked "RUSH" or "CUSTOMER WAITING".
• Complete and maintain documentation of work performed.
• Road‑test vehicles to quality‑check work performed.
• Supervise the work of any apprentice technicians as assigned to you by management.
• Attend factory‑sponsored training classes. Keep abreast of factory technical bulletins.
• Ensure that customers' cars are kept clean.
• Keep the shop area neat, clean, and free of safety hazards.
• Comply with Federal, Provincial and Municipal regulations, such as those governing the disposal of hazardous wastes.
• Assist in creating quotes for additional work required.
• Keep up to date on online training as required.
• Follow company safety policies and practices, and immediately report any and all accidents to a manager/supervisor.
• This position will be expected to perform other duties as assigned by management.

• Must be a fully licensed Technician.
• Working knowledge of automotive equipment.
• Possess strong diagnostic and problem‑solving skills to maintain optimal customer satisfaction.
• Highly self‑motivated and organized individual.
• Well‑developed interpersonal skills to effectively work with other members of the Service Department team.
• Committed to consistently delivering high‑quality work.
• Ability to make sound decisions in a manner consistent with the essential job functions.
• Valid Canadian driver's license, and ability to provide driver's abstract for review.

We are an equal opportunity employer that embraces diversity.