OpenRoad Auto Group

Salary: $20-$22 per hour

Position:
Delivery Specialist

Status:
Full-Time

Dealership:
Surrey Honda

Department:
Sales

• Opportunity to work with a variety of OEM brands including Acura, Audi, BMW, Honda, Jaguar, Land Rover, Lexus, Mazda, Mercedes‑Benz, MINI, Porsche, Rolls‑Royce, Subaru, Toyota, Volkswagen
• Incentives such as a discounted vehicle purchasing program, boot allowance, computer rebate program, employee referral program, and employer RRSP matching
• Internal and external training and development opportunities for skill growth
• A collaborative, friendly and progressive work culture emphasizing transparency, innovation, relationship and empowerment
• Comprehensive extended health and dental plan tailored to associate wellness
• Recognition and engagement events

• Prepare the showroom and maintain an attractive and desirable state at all times.
• Greet and welcome customers, providing excellent customer service.
• Support the Sales Department during the vehicle delivery process.
• Coordinate all new and used vehicle deliveries between the Sales team, Finance & Insurance office and Detailing team.
• Promote product superiority including technology and features, and inform customers about vehicle specifications.
• Present, explain and demonstrate vehicle features in detail to guests.
• Coordinate sold vehicle preparation, including accessories, chemical packages, and delivery clean‑ups.
• Inspect all vehicles for delivery to ensure cleanliness, free of any damage, and timely delivery.
• Follow up with customers after delivery on any outstanding questions regarding the vehicle.
• Respond to guest inquiries, both in person and via telephone.
• Provide vehicle information and explanation as needed after delivery.
• Exceed established customer service ratings and guidelines.
• Follow company safety policies and practices; immediately report any accidents to the General Manager.
• Perform other duties as assigned by management.
• Open Road reserves the right to modify this job description as business needs require.

• Be tech savvy and comfortable with automotive technology, with an aptitude for learning detailed product knowledge.
• Be well organized and possess strong time management skills.
• Work cooperatively with all levels of the organization.
• Exhibit excellent communication and interpersonal skills, and be able to articulate detailed information.
• Display strong customer service skills.
• Be highly self‑motivated, able to learn quickly and open to challenges.
• Communicate effectively and assimilate information in a manner consistent with essential job functions.
• Make sound decisions in a manner consistent with essential job functions.
• Hold a valid British Columbia driver’s license with a good driving record.

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.