Service Advisor (Go Dodge

Automotive Service Advisor – Go Dodge Surrey

Surrey, British Columbia –

Schedule:

Monday to Friday, 8:00 a.m.–5:00 p.m.—no evenings

Go Dodge Surrey is looking for an experienced Automotive Service Advisor with hands‑on CDK Service experience.

You will guide customers through the complete dealership service process—from the initial vehicle write‑up and repair estimate through updates, approvals, and final delivery.

If you are organized, customer‑focused, and comfortable coordinating a busy flow of repair orders, this could be a strong next step in your automotive career.

• Monday-to-Friday schedule
• No evening shifts
• Expected annual compensation of $50,000–$85,000
• Unionized position under the applicable CBA
• Busy automotive service department
• Three weeks of vacation in your first year
• Health and dental coverage
• Health and Lifestyle Spending Account
• Ongoing training through Go Auto University
• Career advancement through Go Auto’s promote‑from‑within culture

• Welcome customers and identify their vehicle‑service needs
• Open, manage, and document repair orders in CDK
• Explain maintenance and repair recommendations clearly
• Review estimates and obtain customer authorization
• Coordinate repair progress with technicians, parts, and service management
• Keep customers informed about repair status, costs, and completion times
• Recommend appropriate maintenance based on vehicle needs
• Follow up on declined work and future service requirements
• Help resolve customer concerns professionally
• Ensure repair‑order information is complete and accurate
• Build long‑term customer relationships based on trust and reliable communication

• Previous experience using CDK Service is required
• Automotive service, dealership, customer‑service, or related experience
• Strong communication and problem‑solving skills
• Ability to manage multiple customers and repair orders simultaneously
• Confidence explaining estimates and repair recommendations
• Strong organization, follow‑up, and documentation skills
• A calm and professional approach in a busy environment

• Previous Service Advisor experience in an automotive dealership
• Chrysler, Dodge, Jeep, or Ram dealership experience
• Experience with warranty, internal, and customer‑pay repair orders
• Knowledge of dealership service performance measures such as CSI, customer‑pay sales, and hours per repair order

• Go Auto supports long‑term career development through ongoing training, internal advancement opportunities, and access to Go Auto University.
• Three weeks of vacation in your first year, increasing with tenure
• Health and dental coverage for you and your family
• Health and Lifestyle Spending Account
• Employee Investment Program with a guaranteed 10% return, with the potential for up to 16%, subject to program terms
• Ongoing learning and career‑development opportunities

Ready to bring your CDK experience to Go Dodge Surrey?