Multi Family Builder Business Development Manager

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

Are you a strategic leader with a passion for building strong teams and driving growth? Do you thrive in fast-paced environments where collaboration and execution matter? Trail Appliances is looking for a Business Development Manager (BDM) to lead and expand our Multi-Family Builder Sales team across BC. Reporting directly to the Director of Sales, you’ll combine hands‑on leadership with disciplined sales execution—overseeing team performance, implementing structured processes, and partnering across departments to deliver exceptional client experiences and achieve ambitious business goals.

• Lead and drive
  business development for a team of Builder KAMs, setting clear expectations for performance, accountability, and service excellence
• Create and establish
  standardized sales processes, workflows, and best practices across the region, including quarterly sales reviews with each KAM, and bi-annualsupplierlearning sessions
• Manageand elevate
  team performance through regular coaching, one‑on‑ones,performance reviews, andindividualdevelopmentplanning
• Analyze
  sales activity, pipeline health, margins, forecasting accuracy, and regional performance against budget,leadingquarterlybusinessreviews with KAMs todrive accountability and target achievement
• Partner with the Director of Sales to lead recruitment
  , onboarding, training, and retention initiatives, including the development of the KAM onboarding program
• Drive
  consistent
  
  ERPusage and data integrity to supportaccuratereporting, forecasting, and decision‑making
• Oversee
  quoting, pricing, and contract executioninpartnership with the Manager of Service Operations and Contract Managerensuringaccuracy, consistency, and profitability
• Manage
  KAM’sexpensebudgeting based on strategic market opportunities
• Lead and support
  the resolution of escalated client, operational, and credit‑related issues
• Collaborate
  with operations,delivery, installation, andclientservice teams to ensure seamless project execution
• Co‑facilitate
  annual sales meeting with Director of Salesand contribute to regional sales planning and execution
• Communicate
  critical information proactively to internal teams and, when required, toclients
• Execute
  on Strategic Annual Sales Planas directed by Director of Sales

• Proven experience managing and coaching sales teams in aresidentialconstructionor complex B2B environment
• Strong leadership, performance management, and employee development capabilitieswithaproventrack recordof driving results through team
• The demonstrated ability to implement and enforce structured sales processes
• A high levelof business acumen with strong analytical and decision‑making skills
• Experience working with CRM systems, sales reporting, and forecasting tools
• Excellent communication, organizational, and interpersonal skills
• The ability to manage multiple priorities and deliver results within established deadlines

• Experience with in the appliance,developer, or construction supply industry
• Prior responsibility for building and leading regionalsalesteams,withaccountabilityfor targets and performance
• Exposure to change management or sales process transformation initiatives
• Experience partnering cross‑functionally in matrixed organizations
• Post‑secondary education in business, sales, or a related field

• Director of Builder Sales and Senior Leadership Team
• Management team supportingKAMsandPCs
• Operations,logistics,deli…