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Job Description & How to Apply Below
Enable Product Support and Customer Onboarding at Jobber by building scalable programs, playbooks, and tools that improve specialist performance.
Reporting to the Senior Manager, Success Enablement, you will own enablement end to end for both teams. You will shape new hire ramp, certification, continuous development, and guidance for changing products. Your work will make needs discovery, product positioning, and Next Best Action recommendations teachable, repeatable, and measurable.
Key Responsibilities:- Own ramp, certification, and continuous development across both teams
- Build needs discovery and product positioning frameworks
- Create Support and Onboarding playbooks across channels
- Enable Next Best Action adoption within workflows
- Connect programs to activation, adoption, retention, and CSAT
- Experience designing in-person, virtual, and on-demand enablement content
- Ability to partner with Knowledge Management and QA
- Collaboration with Product Marketing, Success Operations, and Analytics
- Skill developing customer stories, intelligence, and collateral
- Ability to report what enablement programs achieve
Build measurable enablement systems that help Jobber specialists deliver stronger support, onboarding, adoption, and customer outcomes.
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