- Provides clear and concise direction on a regular basis to Field Engineering supervisors and teams across multiple locations.
- Identifies recurring trends, difficult-to-resolve problems and potential issues concurrent with new system releases or hardware / software upgrades.
- Ensures provision of end-to-end support to address identified and potential issues.
- Resolves key issues raised by supervisors and teams, referring the most significant and complex to technical colleagues or more senior management.
- Together with Client Services & Support colleagues, monitors hardware, software and equipment availability to identify gaps, concerns and other issues with potential business impact.
- Manages procurement-related activity to ensure on time delivery and response to client requirements.
- Acts as liaison between clients, end-users and technical teams.
- Assists supervisors and team members in the determination of appropriate process, policies or procedures.
- Establishes overall work processes and priorities.
- Allocates people, budgets and resources.
- Provides clear and concise direction on a regular basis to Field Engineering supervisors and teams across multiple locations.
- Identifies recurring trends, difficult-to-resolve problems and potential issues concurrent with new system releases or hardware / software upgrades.
- Ensures provision of end-to-end support to address identified and potential issues.
- Resolves key issues raised by supervisors and teams, referring the most significant and complex to technical colleagues or more senior management.
- Together with Client Services & Support colleagues, monitors hardware, software and equipment availability to identify gaps, concerns and other issues with potential business impact.
- Manages procurement-related activity to ensure on time delivery and response to client requirements.
- Acts as liaison between clients, end-users and technical teams.
- Assists supervisors and team members in the determination of appropriate process, policies or procedures.
- Establishes overall work processes and priorities.
- Allocates people, budgets and resources.
BA/BS degree and 4-6 years' relevant experience OR equivalent combination of education and relevant experience 0-2 years' leadership experience
MUST BE IN WEST COAST TIME ZONE
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
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