SP-Call Centre Agent National Verification and Collections Centre NVCC

About The Job

The CRA is committed to providing an inclusive and barrier‑free work environment with a diverse workforce that reflects the Canadians we serve. It starts with the hiring process. To find out more about the CRA's actions in support of Employment Equity (EE), diversity and inclusion (DI), and read testimonials from our employees and executives, please visit the following CRA web sites:
Employment equity, diversity and inclusion and Our workforce testimonials –

We encourage you to complete the EEDI Staffing questionnaire as part of your application if you wish to be considered for appointments using the EE and/or DI staffing requirement in this process. Also, ensure that you have provided consent in the EEDI staffing questionnaire for your EEDI information to be used for screening or selection. If you do not complete the questionnaire, you will not be considered for any appointments using the EE and/or DI staffing requirement in this process.

If you decide to modify your response or fill out this questionnaire at a later date, please notify the contact listed at the bottom of this notice of job opportunity.

CRA's National EE Staffing Strategy strives to eliminate gaps for the four EE designated groups:
Indigenous peoples, persons with disabilities, members of visible minorities, and women. Where an EE gap exists at the time of appointment, EE may be used as an appointment criterion for permanent and temporary appointments over six months made through this process.

Employees are required to work on‑site at a CRA‑approved location a minimum of three days per week or 60% of their regular monthly work schedule. Individual exceptions may be granted based on individual circumstances and the nature of the work being performed.

Come work for the CRA, one of Canada's top employers! The CRA strives to offer employees a variety of flexible work arrangements to help them achieve work‑life balance.

• Conduct telephone interviews (inbound and outbound calls) to collect and verify information, request and negotiate payment of overdue amounts
• Verbally respond to telephone inquiries and provide general information related to collections and compliance
• Collect and verify taxpayer information, collection sources and other relevant information, and enter the data into the Agency's electronic files

To obtain a copy of the work description, please contact: DMCCSP
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External-C

Please note that we are reviewing the duties/group and level/salary of the job.

Call Centre Agents offer quality client service to meet taxpayers' (individuals and businesses) needs. As an Agent, you must demonstrate courtesy, empathy, and professionalism.

Due to the nature of this work, consistent and strict adherence to start and finish times, lunch, and break times is required. The hours of operation are Monday to Friday between 7:00 am PST to 5:00 pm PST, however the majority of shifts are from 9:00 am PST to 5:00 pm PST. This may be subject to change to meet operational requirements.

This position requires the use of a headset or handset for prolonged periods, working in an environment that contains background noise and constant exposure to a computer screen.

The purpose of this process is to staff various term (temporary) positions at the Surrey NVCC. No permanent offers will be made from this staffing process.

Any individual residing in Canada, and Canadian citizens and permanent residents residing abroad.

Preference for appointment will be given to veterans first, followed by Canadian citizens and permanent residents.

• Successful completion of a secondary school diploma

If you have foreign education credentials, you must have your education credentials confirmed by a recognized credential assessment service and provide proof of Canadian equivalency to the staffing board. For more information, visit the Canadian Information Centre for International Credentials. Any applicable fees are your responsibility.

Candidates are responsible to ensure that clear and legible electronic copies of their education…