Customer Care & Logistics Coordinator

Join Amrize as a Customer Care & Logistics Coordinator and help construct whats next. If you're ready to put your skills to work on projects that matter — and build a career with a company that’s building North America — we want to hear from you!

The Customer Care and Logistics Coordinator is responsible for the primary day‑to‑day duties in planning, entering, and scheduling ready‑mix concrete orders to job sites while adhering to all Amrize safety policies and procedures. This role is responsible for being the first point of contact for customers based in our Central Surrey logistics center. The work environment is fast paced and requires the ability to juggle ever changing priorities and customer needs.

A strong team‑centric attitude, exceptional customer service etiquette, a solutions based mindset, and the ability to multitask are a must to be successful in this role.

• Manage customer communications, providing support based on inquiries and updating appropriate details on orders; review orders to ensure accuracy and identify/flag if they contain any special conditions.
• Inform customers of all relevant company policies including order confirmation, additional products, and driver responsibilities as well as any warnings and limitations.
• Provide support and knowledge for drivers; directions, site details and project information.
• Assist customer inquiries in regards to truck locations, approximate ETAs, order availability, additional products, pricing/quotes, special requests, load limit/vehicle weight, etc.
• Notify customers promptly and proactively when their orders are delayed or not proceeding as scheduled.
• Communicate any necessary information with the Logistics Manager, Shippers, Operations, Quality Control, and/or Sales Team.
• Coordinate driver and QA/QC issues pertaining to active orders; communicating with appropriate parties as required, and document any and all issues regarding orders.
• Provide sales and billing coordinator information pertinent to billing accuracy.
• Investigate and develop solutions to problems as they arise - safety, driver schedule, rejected loads, etc.; complete miscellaneous filing, administrative work, issue investigations, and ticket queries as needed.
• Demonstrate a commitment to communicating, improving, and adhering to health, safety, and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.

Education: High School Diploma or equivalent required

Required

Work Experience:

Experience in the construction industry and/or logistical experience is an asset. Experience in a fast‑paced call centre with multiple demands and metrics is an asset.

Required Technical

Skills:

Competency with all Microsoft Office and general native PC programs

• Working different shifts and may require long hours based on business needs. Also be open to a flexible working schedule (i.e. Saturdays are possible on a rotation basis)
• Strong interpersonal phone/email communication (incl. friendly and courteous attitude, ability to communicate clearly and explain issues to customers when required)
• Be a team player and work well with others in high‑pressure situations.
• A positive and helpful attitude
• Familiarity with construction and construction sites in general, concrete products in general, and industry terms and slang are desired
• Reliable transportation (our office location is not ideally suited for public transit)
• Effective negotiation, problem solving, and conflict resolution skills
• Ability to work well under pressure with rapidly changing customer priorities
• Knowledge of local market geography and addresses
• Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

• Estimated Wage Range $25.00-$27.00/Hourly
• Flexible Health & Dental benefits coverage for you and your dependents
• A…