Member Services Representative Grandview Corners

Member Services Representative (Full-time) - Grandview Corners

Location:

Grandview Corners Branch

Job Type: Full Time Regular

myWork Program:  My Work Program  (flexible working arrangement)

Salary Range: $46,900.00 - $49,600.00 (based on experience)

Background Screening Requirements:

Enhanced Criminal Record Check

Credit Check

Identity Verification

Employment Verification

References

Job Purpose
On any given shift you will be the face of Coast Capital in the branch and balance a friendly advice and service approach with demonstrated ability to proactively listen and identify opportunities to deepen member relationships. By providing our members with support and financial advice, we help them Build a Better Future, Together. While this job is posted as a Customer Service Representative, internally, we title it a Member Service Representative, always putting members at the centre of everything we do.

Accountabilities

Be the first friendly face our members see at Coast Capital by exhibiting our Coast Capital values.

Build connection.

Act with courage.

Re‑imagine.

Build relationships with members and deliver an outstanding member experience by meeting their initial needs and proactively identifying future opportunities through money chats and more.

Educate members on our alternate channels (online banking and mobile platforms) to deliver a memorable member experience.

Contribute to team results through listening, spotting opportunities and partnering with other Coast Capital team members to best meet our members’ financial needs.

Build a strong understanding of how Coast Capital Savings assists in providing financial well‑being to our members.

Create a positive member experience by proactively taking ownership of resolving and preventing member banking issues.

Be the first line of defense by being on the lookout for any counterfeit money or illegal transactions that may occur.

Skills & Qualifications

Communication – strong verbal English communication skills and comfortable having sensitive conversations with members.

Active Listening – listen to your customer and ensure you identify the challenge they may have so you can work towards a positive outcome.

Empathy – understand a bank account is more than numbers on a screen and show understanding and respect for whatever situation a member might be in.

Initiative – don’t sit and wait for something to do; see something that needs to be done and do it.

Problem Solving – find job satisfaction by identifying a member problem and work towards solving it with them.

Curiosity – a life‑long learner who loves to grow their understanding of the financial world.

Advisory – comfortable identifying opportunities and suggesting Coast Capital products to members by referring them to other specialists within our organization.

Adaptability – happily handle whatever situation comes your way.

Motivation – self‑motivated, positive and looking to grow your career in customer service and/or banking.

Integrity – follow the documented process and do the right thing, every time. Even when no one is watching.

Equity, Diversity & Inclusion
We believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone – including our employees. We value applicants who have demonstrated a commitment to equity, diversity, and inclusion and recognize that diverse perspectives, experiences, and expertise benefit our employees, our members, and our community.

At Coast Capital, we are committed to providing an accessible recruitment experience. If you are a candidate with a disability and require accommodation(s) during any stage of the recruitment process, please contact us at accessib or 778‑391‑5836. This contact is intended solely for inquiries or feedback related to accessibility barriers, accommodation requests or alternate format requests. We will work with you to ensure your needs are met.

Benefits

Purpose is our North Star; it informs the advice we provide members, the experiences and products we create, and the programs we build to support our employees and communities.

Committed to inclusion and engagement; we have an ongoing focus on equity, diversity, and inclusion…