Customer Experience Associate; Vietnamese Language Skills Asset

Work Location:

Surrey, British Columbia, Canada

Hours:

15 (full‑time)
Line of Business:
Personal & Commercial Banking
Pay: $22.50 – $28.33 CAD per hour

At TD Canada Trust we are the frontline of TD Bank, building deep relationships with our customers while performing a broad range of customer service transactions and providing information and advice on products and solutions. We strive to promote a positive customer experience and refer customers to appropriate team members.

This Customer Experience Associate will process financial transactions accurately and provide excellent service, understanding customers’ needs and recommending suitable banking solutions.

• Process financial transactions (deposits, withdrawals, and bill payments) per standardized procedures, industry regulations and TD’s Code of Conduct and Ethics.
• Understand customer needs to recommend personalized banking solutions while handling confidential matters with discretion.
• Respond to and resolve customer concerns using standard procedures and escalating non‑standard activities when necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers, advising them clearly on banking solutions and processes.
• Contribute to a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.
• Assist the team by communicating status of routine activities and ensuring timely completion.
• Deliver quality customer experiences and recommend operational improvements where opportunities exist.

• High school diploma and/or 1+ years of relevant experience; an undergraduate degree or equivalent is an asset.
• Strong administrative, organizational, planning and time‑management skills to work in a fast‑paced environment.
• Hands‑on knowledge of MS Office (Word, Excel, Outlook) and internet use.
• A go‑getter with initiative, accuracy and attention to detail, able to handle multiple tasks and changing priorities.
• Excellent communication skills, both verbal and written, to connect with diverse customers in a calm, courteous and effective manner.

• Competitive base salary and variable compensation.
• Health, well‑being and retirement benefit programs.
• Paid time off, banking benefits and discounts.
• Career development opportunities and performance recognition programs.