Customer Success Manager At Henry Schein One

Lead post-sale customer journeys with Henry Schein One as a Customer Success Manager in Canada. This builder role focuses on designing playbooks and leading teams to drive customer retention and expansion.

In this pivotal role, you will create and oversee three energetic teams:
Customer Enablement, CSM, and Account Management. With 7–10+ years in Customer Success within a B2B SaaS workplace, you'll shape a customer-focused culture and ensure customers maximize their HSOne product value. Your strategic vision will drive onboarding, customer health tracking, and retention.

• Build and lead Customer Success Organization from scratch
• Design CSM and Account Management functions, hiring and training teams
• Foster a culture of accountability and customer obsession
• Oversee Customer Enablement team for effective onboarding
• Manage retention and expansion revenue targets with accuracy

• 7–10+ years in Customer Success or Account Management
• Proven track record in building high‑performing teams
• Robust understanding of recurring revenue models
• Excellent cross‑functional communication skills
• Experience in healthcare or dental industries is a plus

Drive success and customer satisfaction with your expertise at Henry Schein One.

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