Virtual Agents Product Specialist

Position: Virtual Agents Product Specialist at ServiceTitan
Join Service Titan as a Virtual Agents Product Specialist and guide customers toward maximizing their AI capabilities. Focus on activation, retention, and providing technical support to ensure client success.

This role is crucial in enhancing customer understanding and utilization of our AI products. You'll take ownership of the entire post-sale process, managing relationships while delivering measurable ROI. Your expertise in data-driven decision-making will allow you to optimize customer experiences and facilitate their journey with Virtual Agents effectively.

Key Responsibilities:

• Oversee new customer onboarding and activation processes

• Execute product demonstrations customized for client needs

• Monitor engagement metrics to drive product usage

• Lead sessions to improve configurations for maximum value

• Serve as the customer advocate with internal teams

Requirements:

• 2–4 years in account management or similar roles

• Experience in SaaS customer success environments

• Comfort with both technical configuration and client interactions

• Strong analytical skills to use data effectively

• Self-starter with the ability to manage ambiguity

Channel your expertise in customer success to drive impactful results at Service Titan.
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