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Job Description & How to Apply Below
Birthday off
Health, dental, and employee assistance program benefits
Annual profit-sharing
Employee share ownership program (ESOP)
RRSP matching after 1 year of employment
Access to EBH University for personal & professional growth
Located at 13055 80 Avenue, V3W 3B1, Surrey, B.C., this full‑time permanent position.
Why This Role Matters
The Customer Service - Counter Sales acts as the primary point of contact for incoming branch customers. They will be responsible for providing excellent customer service by interpreting customer needs, troubleshooting issues, ensuring order accuracy, and recommending products and solutions. Duties could also include order assembly, packing & shipping, receiving, stock keeping, warehouse maintenance, and customer/sales support, including operating equipment, managing inventory, processing shipments, and assisting with priority orders and customer inquiries.
What to Expect in the Role
Attention to detail. You will be required to work in the warehouse reviewing stock, assembling orders and shipping/receiving.
Customer service orientated. Providing excellent customer service is key for this role as it will require maintaining and building customer relations through product quotations and sales.
Multi‑task individual. This role will require you to juggle through a number of client requests and be able to meet competing timelines.
Communicator. Communication is essential for this role, both verbally and written with our customers and while working with your colleagues.
Highly organized. Being organized is key due to the high volume of customer requests that will require you to adjust and work through interruptions.
Comfortable with technology. This role requires using the phone and computer to assist customer and using our internal systems.
Warehouse responsibilities:
Duties may include order assembly, packing & shipping, receiving, stock keeping, warehouse maintenance, and customer/sales support, including operating equipment, managing inventory, processing shipments, and assisting with priority orders and customer inquiries.
3+ years of customer service experience is an asset
2+ years of electrical/lighting industry experience is an asset
Previous experience in warehouse operations including shipping/receiving is an asset
Intermediate computer skills with proficiency in MS Office & the ability to learn new software programs
Basic mathematical skills
Wide range of expertise in the products and services provided by E.B. Horsman & Son is an asset
Project coordination experience is an asset
Ability to be inclusive, collaborative, and respectful
High school completion
Compensation is determined by the candidate's experience, education, qualifications, role complexity, internal equity, and other relevant factors. Only those living in Canada with permanent work authorization will be considered. Please note that only candidates selected for an interview will be contacted.
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