Material Handler​/Customer Service – Counter Sales

Who we are  We are strong, nimble, and growing. EB Horsman & Son is proud to be a fifth generation family‑owned successful Western Canadian electrical distributor with 20 locations throughout British Columbia, Alberta, and Saskatchewan. We are consistently recognized as one of Canada’s Best Managed companies. We take pride in living our core values and carrying out our mission statement of helping our communities thrive since the 1900s.

At EB Horsman & Son we are committed to a workplace where everyone belongs.
What we offer   Birthday off
Health dental benefits
Employee assistance program benefits
Annual profit sharing
Employee share ownership program (ESOP)
RRSP matching after 1 year of employment
Access to EBH University for personal & professional growth
Onsite work location at 13055 80th Avenue, Surrey, BC V3W 3B1
Full Time Permanent Position  Position:
Material Handler / Customer Service Counter Sales.
Why this role matters  The Material Handler / Customer Service Counter Sales acts as the primary point of contact for incoming branch customers. They will be responsible for providing excellent customer service by interpreting customer needs, troubleshooting issues, ensuring order accuracy and recommending products and solutions.
What to expect in the role   Attention to detail: working in the warehouse reviewing stock, assembling orders, and shipping/receiving.
Customer service oriented: maintaining and building customer relations through product quotations and sales.
Multi‑task individual: juggling multiple client requests and meeting competing timelines.
Communicator: essential verbal and written communication with customers and colleagues.
Highly organized: key due to high volume of customer requests requiring adjustments and interruptions.
Comfortable with technology: use of phone, computer, and internal systems.
Warehouse Responsibilities

Duties include:

Order assembly, packing & shipping
Receiving stock
Keeping warehouse maintenance
Customer sales support including operating equipment
Managing inventory
Processing shipments
Assisting with priority orders and customer inquiries
Ideal candidate profile   High school completion
3 years of customer service experience is an asset
2 years of electrical lighting industry experience is an asset
Previous experience in warehouse operations including shipping/receiving is an asset
Intermediate computer skills with proficiency in MS Office & ability to learn new software programs
Basic mathematical skills
Wide range of expertise in the products and services provided by EB Horsman & Son
Ability to be inclusive, collaborative, and respectful
Our Core Values   Celebrating the Past
Empowering the Future
Teamwork
Integrity
Continuous Improvement
Resilience
Empowered
Compensation  Compensation is determined by the candidate’s experience, education qualifications, role complexity, internal equity, and other relevant factors.
We thank all applicants for their interest. Only those living in Canada with permanent work authorization will be considered. Please note that only candidates selected for an interview will be contacted.

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