Part Time Member Services Representative

Become the friendly face of Coast Capital as a Part Time Member Services Representative at the Guildford Branch. This role combines customer service, financial advice, and proactive member engagement to create impactful relationships.

As a part-time Member Services Representative, you will work 15 to 30 hours weekly, focusing on delivering exceptional experiences and aiding member financial well-being. You will actively listen to their needs, educate them about services, and resolve banking issues effectively.

Your role is pivotal in contributing to a friendly atmosphere and ensuring members feel valued at Coast Capital.

Key Responsibilities:

• Exhibit Coast Capital values to connect with members

• Build relationships through attentive listening and assistance

• Proactively educate members on online and mobile banking

• Identify opportunities for additional member services

• Ensure compliance with identity verification and financial regulations

Requirements:

• Strong verbal communication skills in English

• Proven problem-solving and active listening abilities

• Empathy in handling sensitive member interactions

• Initiative in resolving member concerns proactively

• Adaptability to work in a dynamic banking environment

Elevate member service quality and financial support with your expertise at Coast Capital.
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