Resident Services Associate
Job in
Surrey, BC, Canada
Listed on 2026-06-07
Listing for:
Warrington PCI Management
Full Time, Per diem
position Listed on 2026-06-07
Job specializations:
-
Customer Service/HelpDesk
Office Administrator/ Coordinator, Customer Service Rep, Admin Assistant, Clerical -
Administrative/Clerical
Office Administrator/ Coordinator, Admin Assistant, Clerical
Job Description & How to Apply Below
We are looking for a Resident Services Associate (RSA) to join our onsite team. This role is the first point of contact for residents and plays a key role in delivering a high-quality living experience.
You’ll support day‑to‑day operations, assist with leasing coordination, and help keep everything running smoothly at the property.
Resident Experience
Greet and assist residents, visitors, and prospects
Respond to questions and requests in person, by phone, and email
Support move‑ins and move‑outs
Help with packages, amenities, and general resident requests
Administration
Prepare resident communications, notices, and welcome packages
Keep resident files and building records organized
Track required documents and follow up as needed
Assist with vendor and contractor access
Support the onsite team with daily admin tasks
Leasing Support (Coordinator Role)
Respond to rental inquiries and schedule viewings
Assist with showing suites when needed
Help manage applications, references, and paperwork
Support leasing events and open houses
What You Bring
1–3 years of experience in customer service, hospitality, leasing, or administration
Strong communication and customer service skills
Organized and detail‑oriented
Ability to manage multiple tasks in a fast‑paced environment
Comfortable using Microsoft Office (Yardi is an asset)
Able to work on‑site (this is a building‑based role)
Available for occasional evenings or weekends
Important to Know
This is a support role only (no signing or approval authority)
Leasing activities are completed under the direction of licensed professionals
No accounting or financial responsibilities in this role
Why Join Warrington Residential
Be part of a collaborative onsite team
Work in a resident‑focused, service‑driven environment
Gain exposure to leasing and property operations
Pay: $55,000.00-$65,000.00 per year
Benefits
Dental care
Paid time off
RRSP match
Tuition reimbursement
Experience
Customer relationship management: 1 year (required)
Work Location:
In person
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Position Requirements
10+ Years
work experience
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