Customer Service – Counter Sales

Who we are  EB Horsman & Son is a fifth‑generation, family‑owned electrical distributor with 20 locations across BC, Alberta and Saskatchewan. We are proud to be recognized as one of Canada’s Best Managed Companies and to live our core values by helping our communities thrive since the early 1900s.
What we offer   Birthday off
Health, dental and employee assistance program benefits
Annual profit sharing
Employee share ownership program (ESOP)
RRSP matching after 1 year of employment
Access to EBH University for personal and professional growth
Why this role matters  The Customer Service Counter Sales position is the main point of contact for branch customers. The incumbent will provide excellent customer service, interpret customer needs, troubleshoot issues, ensure order accuracy and recommend products and solutions. Responsibilities may also include order assembly, packing and shipping, receiving stock, maintaining the warehouse, supporting customer sales, operating equipment, managing inventory, processing shipments and assisting with priority orders and customer inquiries.
What to expect in the role   Attention to detail – review stock, assemble orders, and manage shipping and receiving.
Customer‑service oriented – build and maintain relationships through product quotations and sales.
Multi‑task – juggle multiple client requests and meet competing timelines.
Communicator – verbal and written communication with customers and colleagues is essential.
Highly organized – adapt to interruptions and high‑volume requests.
Comfortable with technology – use phone, computer and internal systems to assist customers.
Ideal candidate profile   3 years of customer service experience (asset)
2 years of electrical lighting industry experience (asset)
Previous warehouse operations experience including shipping/receiving (asset)
Intermediate computer skills, proficiency in MS Office and ability to learn new software (must)
Basic mathematical skills (must)
Wide knowledge of EB Horsman & Son products and services (asset)
Project coordination experience (asset)
Ability to be inclusive, collaborative and respectful (must)
High school completion (must)
Our Core Values   Celebrating the Past
Empowering the Future
Teamwork
Integrity
Continuous Improvement
Resilience
Empowered
Compensation  Compensation is determined by experience, education, qualifications, role complexity, internal equity and other relevant factors.
Application  Only candidates living in Canada with permanent work authorization will be considered. We thank all applicants for their interest. Only those selected for an interview will be contacted.

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