Material Handler​/Customer Service – Counter Sales

Who we are

We are strong, nimble, and growing. EB Horsman & Son is proud to be a fifth generation family‑owned successful Western Canadian electrical distributor with 20 locations throughout British Columbia, Alberta, and Saskatchewan. We are consistently recognized as one of Canada’s Best Managed companies. We take pride in living our core values and carrying out our mission statement of helping our communities thrive since the 1900s.

At EB Horsman & Son we are committed to a workplace where everyone belongs.

• Birthday off
• Health dental benefits
• Employee assistance program benefits
• Annual profit sharing
• Employee share ownership program (ESOP)
• RRSP matching after 1 year of employment
• Access to EBH University for personal & professional growth
• Onsite work location at 13055 80th Avenue, Surrey, BC V3W 3B1

Position:
Material Handler / Customer Service Counter Sales.

The Material Handler / Customer Service Counter Sales acts as the primary point of contact for incoming branch customers. They will be responsible for providing excellent customer service by interpreting customer needs, troubleshooting issues, ensuring order accuracy and recommending products and solutions.

• Attention to detail: working in the warehouse reviewing stock, assembling orders, and shipping/receiving.
• Customer service oriented: maintaining and building customer relations through product quotations and sales.
• Multi‑task individual: juggling multiple client requests and meeting competing timelines.
• Communicator: essential verbal and written communication with customers and colleagues.
• Highly organized: key due to high volume of customer requests requiring adjustments and interruptions.
• Comfortable with technology: use of phone, computer, and internal systems.

Duties include:

• Order assembly, packing & shipping
• Receiving stock
• Keeping warehouse maintenance
• Customer sales support including operating equipment
• Managing inventory
• Processing shipments
• Assisting with priority orders and customer inquiries

• High school completion
• 3 years of customer service experience is an asset
• 2 years of electrical lighting industry experience is an asset
• Previous experience in warehouse operations including shipping/receiving is an asset
• Intermediate computer skills with proficiency in MS Office & ability to learn new software programs
• Basic mathematical skills
• Wide range of expertise in the products and services provided by EB Horsman & Son
• Ability to be inclusive, collaborative, and respectful

• Celebrating the Past
• Empowering the Future
• Teamwork
• Integrity
• Continuous Improvement
• Resilience
• Empowered

Compensation is determined by the candidate’s experience, education qualifications, role complexity, internal equity, and other relevant factors.

We thank all applicants for their interest. Only those living in Canada with permanent work authorization will be considered. Please note that only candidates selected for an interview will be contacted.