Customer Success Manager at Henry Schein One

Shape customer journeys as a Customer Success Manager with Henry Schein One in Canada. This role involves leading teams to enhance customer retention and product value.

In this vital position, you'll lead three teams:
Customer Enablement, CSM, and Account Management. You need 7–10+ years in Customer Success within a B2B SaaS setting, emphasizing a customer-centric culture. Your strategic oversight will include onboarding processes and tracking customer satisfaction while ensuring retention goals are met.

Key Responsibilities:

• Build and lead the Customer Success Organization

• Design CSM and Account Management functions

• Foster a culture of accountability and customer focus

• Oversee the Customer Enablement team

• Manage retention and revenue expansion targets

Requirements:

• 7–10+ years in Customer Success or Account Management

• Proven experience building high-performing teams

• Strong understanding of recurring revenue models

• Excellent cross-functional communication skills

• Experience in healthcare or dental industries preferred

Leverage your Customer Success expertise to drive satisfaction at Henry Schein One in Canada.
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