Customer Service Representative

Customer Service Representative

Culligan offers a full line of water treatment products and services for residential and commercial customers.

• Assist customers in person and on the phone in a professional manner.
• Set up deliveries and book service calls.
• Process new contracts, create customer accounts, and schedule installations as required.
• Print and distribute service work orders and route tickets; close work orders and bill once completed.
• Promote and upsell products and services to new and current customers.
• Book walk‑in and phone sales leads with the Sales Team.
• Make accounts receivable collections and related calls; forward outstanding invoices as requested.
• Handle money: run the cash register and POS machine, balance cash, prepare bank deposits, reconcile receipts, payment batches, cheques, Moneris payments, petty cash, etc.
• Refer unresolved customer grievances to designated departments for further investigation.
• Carry out water jugs and bags of water softener salt to customers when required.

• Outgoing, friendly, and a desire to help people.
• Excellent interpersonal and phone communication skills.
• Ability to multitask and work in a fast‑paced environment.
• Intermediate computer knowledge.

• Compensation
  • Hourly base pay: $20.00 per hour.
  • Employee referral bonus.
  • Annual performance review (potential pay increase).
• Dental care
• Extended health care
• Life insurance
• Employee assistance program
• RRSP match after three months
• Work/Life Balance
  • No weekends, no late nights.
  • Monday through Friday schedule.
  • Paid time off.
  • Paid holidays.
• Training
  • Paid CSR training.
  • Paid Culligan training.
• Career Tracks
  • Office Manager
  • Sales Representative
  • Management
• Supportive Workplace
  • Non-toxic work environment.
  • Open door policy with management.
  • Company lunches, dinners, and parties.

We are committed to maintaining a barrier‑free workplace where all employees can contribute to their fullest potential. We welcome applications from women and men, including members of visible minorities, Indigenous peoples, and persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

Please be aware of employment scams. Culligan will never ask you to make payment for your application or request confidential information before an official offer of employment is made. This job posting is for an existing vacancy.