Resident Services Associate

Resident Services Associate | Full-time | On-site

We are looking for a Resident Services Associate (RSA) to join our onsite team. This role is the first point of contact for residents and plays a key role in delivering a high-quality living experience.

You’ll support day‑to‑day operations, assist with leasing coordination, and help keep everything running smoothly at the property.

• Greet and assist residents, visitors, and prospects
• Respond to questions and requests in person, by phone, and email
• Support move‑ins and move‑outs
• Help with packages, amenities, and general resident requests

• Prepare resident communications, notices, and welcome packages
• Keep resident files and building records organized
• Track required documents and follow up as needed
• Assist with vendor and contractor access
• Support the onsite team with daily admin tasks
• Leasing Support (Coordinator Role)
  • Respond to rental inquiries and schedule viewings
  • Assist with showing suites when needed
  • Help manage applications, references, and paperwork
  • Support leasing events and open houses

• 1–3 years of experience in customer service, hospitality, leasing, or administration
• Strong communication and customer service skills
• Organized and detail‑oriented
• Ability to manage multiple tasks in a fast‑paced environment
• Comfortable using Microsoft Office (Yardi is an asset)
• Able to work on‑site (this is a building‑based role)
• Available for occasional evenings or weekends

• This is a support role only (no signing or approval authority)
• Leasing activities are completed under the direction of licensed professionals
• No accounting or financial responsibilities in this role

• Be part of a collaborative onsite team
• Work in a resident‑focused, service‑driven environment
• Gain exposure to leasing and property operations

Pay: $55,000.00-$65,000.00 per year

• Dental care
• Paid time off
• RRSP match
• Tuition reimbursement

• Customer relationship management: 1 year (required)

Work Location:

In person