Customer Service Specialist at E.B. Horsman

Join E.B. Horsman & Son in Surrey, B.C. as a Customer Service Specialist focused on counter sales.

Your role is crucial in providing exceptional service while managing customer orders.

This permanent position involves being the primary contact for branch customers, requiring strong communication and multi-tasking skills. You will address customer needs, assemble and ship orders, and ensure inventory management. Your attention to detail will support building long-term customer relationships.

Key Responsibilities:

• Interpret and troubleshoot customer inquiries efficiently

• Assemble and pack orders for shipment

• Ensure accurate inventory management and organization

• Communicate effectively with customers and colleagues

• Operate technology tools for efficient order processing

Requirements:

• 3+ years in customer service roles

• 2+ years of experience in the electrical industry

• Familiarity with warehouse operations including shipping

• Strong computer skills, especially in MS Office

• Completed high school diploma

Utilize your skills in a supportive environment to provide outstanding service at E.B. Horsman & Son.
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