Tier 3 Customer Service

Position: Full-Time Tier 3 Customer Service Role
Elevate your career as a Tier 3 Customer Service Representative at Park West Professional Services in Surrey, BC. This full-time, in-office position offers the opportunity to support U.S. customers in their loan processes.

Join a vibrant team dedicated to guiding clients through online loan applications with professionalism. You will also assist returning customers by addressing their inquiries and enhancing their loan experiences. With a focus on customer satisfaction, this role invites those who thrive in a collaborative environment and have a knack for detail.

Key Responsibilities:

• Finalize online loan applications with accuracy

• Verify and collect essential customer information

• Process transactions seamlessly and efficiently

• Respond to a variety of customer inquiries

• Assess customer eligibility for financial products

Requirements:

• Minimum three years of customer service experience

• Reliable attendance and commute to the office

• Fluent, professional English communication skills

• Typing speed of 30+ WPM

• Collaborative, positive attitude for teamwork

Support customer journeys with professionalism and attention to detail as part of Park West Professional Services.
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