Customer Service Representative at Boyd Autobody

Elevate customer experience as a Customer Service Representative with Boyd Autobody & Glass. In this role, provide exceptional support via phone, in person, and email.

Boyd Autobody & Glass seeks a dedicated representative with a minimum of one year’s customer service experience, ideally in the automotive sector. You'll ensure effective communication, manage appointments for vehicle repairs, and collaborate closely with insurance partners. Your efforts will directly contribute to operational excellence and a positive net promoter score (NPS).

Key Responsibilities:

• Execute the WOW plan consistently

• Provide friendly phone and in-person support

• Schedule vehicle repair appointments accurately

• Process insurance assignments timely

• Document all customer communications during repairs

Requirements:

• High School Diploma required

• At least 1 year in Customer Service, automotive preferred

• Valid driver’s license needed

• Proficient in Google and Microsoft Office platforms

• Strong attention to detail with excellent communication skills

Make a significant impact on customer satisfaction and operational efficiency at Boyd Autobody.
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