Customer Experience Representative at Boyd Autobody

Join Boyd Autobody & Glass as a Customer Experience Representative, where providing top-notch service is key. This role focuses on engaging customers through various channels to support collision services.

At Boyd Autobody, we're looking for passionate individuals to join our well-supported team. As a Customer Experience Representative, you'll be the frontline voice for our repair facility, maintaining relationships with customers and insurance partners.

Your role will include scheduling appointments, processing insurance assignments, and ensuring accurate communication to enhance customer satisfaction.

Key Responsibilities:

• Execute WOW (Wow Operating Way) customer service strategies

• Handle customer inquiries over phone, in person, and via email

• Schedule vehicle repair appointments efficiently

• Document all communications with customers or insurance

• Manage car rental arrangements effectively

Requirements:

• High School Diploma required

• Minimum 1 year of customer service experience, automotive preferred

• Strong communication skills in verbal and written formats

• Proficient in Google and Microsoft applications

• Valid driver's license required

Strengthen customer relationships and enhance operational excellence at Boyd Autobody & Glass.
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