Senior Customer Success Manager

Position: Senior Customer Success Manager at Genesys
Elevate customer experiences as a Senior Customer Success Manager with Genesys. Leverage your deep expertise in customer success and relationship management across Canada.

In this pivotal role, you will drive value realization for enterprise accounts and ensure client satisfaction. You will be responsible for orchestrating collaboration between Professional Services, Support, Product, and Sales teams, while managing customer needs proactively. This position focuses on fostering strong partnerships and delivering comprehensive customer success plans.

Key Responsibilities:

• Lead a portfolio of strategic enterprise accounts

• Facilitate collaboration between departments for optimal service

• Conduct Quarterly Business Reviews to showcase value

• Develop customer success plans aligned with business objectives

• Monitor customer health metrics to drive solution adoption

Requirements:

• 6+ years in Customer Success Management

• Bachelor’s degree in business management or similar

• Proven enterprise relationship management skills

• Strong strategic thinking and business acumen

• Excellent communication and presentation capabilities

Drive customer satisfaction and relationship-building effectively in this Senior role with Genesys throughout Canada.
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