Customer Service Representative BC

Customer Service Representative, Surrey BC, CSR

Join our growing team in Surrey, BC.

Radius is looking for a Customer Service Representative to join our growing team in Surrey, BC. In this role, you will manage the end-to-end coordination of client shipments, ensuring freight is picked up and delivered on time, damage‑free, and at the agreed rate. You will act as the primary point of contact between clients, carriers, and internal teams to maintain shipment visibility, resolve issues quickly, and deliver a consistently high level of service.

ABOUT US:

At the heart of our business is a strong commitment to customer service. As a fast‑growing third‑party logistics provider based in Surrey, BC, we service clients across North America with a focus on responsiveness, reliability, and long‑term partnership. Specializing in freight brokerage, warehousing, and supply chain consulting, we deliver smart, cost‑effective logistics solutions tailored to meet the unique needs of each client.

Our team takes pride in going the extra mile to ensure a seamless experience every step of the way.

• Order Entry and Management:
  Receive information from clients and enter orders into the system. Own the lifecycle of each shipment from order entry through delivery confirmation, send order information to logistics for carrier assignment, and trace shipments through to delivery. Keep the system up to date for daily client reporting, and ensure files are complete, accurate, and invoiced in a timely manner. Advise your supervisor promptly if anything goes sideways.
• Carrier Communication:
  Follow up with carriers to ensure they are clear on what is required and can meet the necessary timelines. Communicate regularly to ensure on‑time pickup and delivery, and report any carrier issues to your supervisor.
• Client Support:
  Work with clients to resolve any issues related to their transportation needs. Build and maintain strong, lasting client relationships.
• Team Support:
  Work collaboratively with other members of the Customer Service team to ensure all tasks are completed per their respective timelines.
• Key Performance Indicators:
  On-time pickup and delivery, Shipment visibility, Client response time, Billing accuracy

• Customer service in your DNA
• Strong communication skills
• Strong time management skills with the proven ability to multitask
• Strong work ethic and superior attention to detail
• Minimum 2+ years of related experience
• Experience with LTL, FTL, and cross‑border freight
• Ability to manage high shipment volumes
• Ability to work in a fast‑paced and dynamic industry where reprioritizing is necessary
• Truck Mate experience is a strong asset