Customer Service Coordinator at Alsco

Elevate customer satisfaction as a Customer Service Coordinator at Alsco Uniforms. Focus on inbound and outbound calls while enhancing customer loyalty and resolving their needs.

Alsco Uniforms is seeking a Customer Service Coordinator who plays a crucial role in driving loyalty by managing both inbound customer calls and conducting proactive outbound communications. This non-exempt role also requires effective coordination within the Service Department, ensuring seamless information flow, call logs maintenance, and customer follow-up for satisfactory resolutions.

Key Responsibilities:

• Respond professionally to customer inquiries based on company policy

• Make outbound calls for problem resolution and sales lead referrals

• Coordinate information flow and maintain accurate call logs

• Prepare and track service agreements and reports

• Monitor competitive activities and customer loyalty metrics

Requirements:

• High school graduation or equivalent experience

• Strong telephone communication skills and customer service background

• Proficient in MS Office and basic administrative tasks

• Excellent verbal and written communication in English

• Ability to manage time effectively and recognize product details

Bring your commitment to outstanding customer service and relationship building to Alsco's dedicated team.
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