Account Representative

DIVERSE city seeks an Account Representative to enhance customer relations from its Surrey office with blended remote and in-person work. Manage key accounts and provide essential interpretation services.

This temporary union position requires someone with call center experience and a knack for relationship building. You will connect with key customers, manage schedules, and ensure timely resolutions. Knowledge of CRM databases and strong organizational skills are essential for success.

Key Responsibilities:

• Establish and maintain relationships with key customers

• Process customer accounts in the CRM system

• Resolve service issues and customer complaints

• Schedule contract staff for translation services

• Provide training and orientation to new interpreters

Requirements:

• One year of call center experience required

• Minimum one year in an account representative role

• Extensive knowledge of financial systems

• Post-secondary education in customer service or related field

• Fluent in English and another language

Use your customer service skills and language expertise to excel at DIVERSE city.
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