Service Appointment Coordinator Ford

Position: Service Appointment Coordinator Mainland Ford
Elevate your customer service skills at Mainland Ford as a Service Appointment Coordinator. Join a leading automotive group in British Columbia and ensure exceptional service experiences for customers.

Mainland Ford, part of Trotman Auto Group, is seeking a full-time Service Appointment Coordinator.

Your role will involve scheduling appointments, addressing customer inquiries, and facilitating smooth service operations. Strong communication, attention to detail, and proficiency in MS Office are vital for success in this position as you manage multiple priorities in a fast-paced environment.

Key Responsibilities:

• Answer and generate service appointment calls

• Assist customers via phone and online inquiries

• Collect customer concerns for effective communication

• Follow up with customers post-service for satisfaction

• Document all customer interactions accurately

Requirements:

• Previous customer service experience preferred

• Strong organizational and interpersonal skills

• Valid BC Class 5 or 7 driver's license

• Proficient in MS Office and computer systems

• Attention to detail in managing records

Make your mark in the automotive industry with exceptional customer service and organizational skills at Mainland Ford.
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