Customer Service Representative

Position: Customer Service Representative at GoodLife Fitness
Join Good Life Fitness as a Customer Service Representative, focusing on member engagement and support in a welcoming environment. This role emphasizes customer service excellence and fitness expertise.

As a Customer Service Representative, you will be the first point of contact for members entering the club. Your expertise in fitness and exceptional interpersonal skills will help create positive experiences for both current and potential members. Responsibilities include greeting members, handling calls, and assisting with equipment questions in a friendly manner.

Key Responsibilities:

• Greet members and check them in for workouts

• Handle incoming calls within three rings

• Assist members with workout equipment queries

• Provide Fit-Fix Starter sessions for new members

• Maintain cleanliness standards in the club

Requirements:

• CPR-A & AED certified

• Knowledge of the fitness industry

• Excellent communication skills

• Strong customer service and teamwork abilities

• Previous customer service experience an asset

Support members achieving fitness goals with your customer service skills at Good Life Fitness.
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