Job Description & How to Apply Below
Be part of a transformative journey at Manulife as a Customer Service Professional. This hybrid role emphasizes delivering high-quality service to 401(k) participants while managing account inquiries and transactions.
You will play a crucial role in ensuring individuals understand their retirement options and navigate their accounts effectively. Your proactive customer service approach will enhance participant experiences and maintain Manulife's esteemed reputation.
Key Responsibilities:
• Execute high-volume inbound calls delivering top-notch service
• Process various account transactions with precision
• Explain retirement account options and plan provisions
• Handle customer requests comprehensively from start to resolution
• Ensure performance and compliance by achieving key metrics
Requirements:
• Minimum of 2 years in customer service required
• Excellent verbal and written communication capabilities
• Skill in managing various customer personalities
• Confidence in solving unfamiliar customer issues
• Ability to multitask in a fast-paced environment
Capitalize on your customer service skills at Manulife to make a meaningful impact.
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