Consumer Lending Support Specialist

Become a key player at Schools First Federal Credit Union as a Consumer Loan Service Delivery Representative. Provide vital support for Members' lending needs via phone, ensuring accurate transaction processing.

In this service-oriented position, you will interact directly with Members to guide them through the consumer loan process.

Your role involves accurately submitting applications, gathering required documentation, and maintaining a focus on exceptional customer service. Your efforts will be critical in fulfilling the Member's needs efficiently and effectively.

Key Responsibilities:

• Deliver world-class service to members in a professional manner

• Support Member transactions for lending decisions

• Ensure accurate completion of loan documentation

• Communicate approvals and denials to Members clearly

• Maintain confidentiality of Member and credit union records

Requirements:

• High School Diploma or GED required

• Under 1 year of relevant experience in customer service

• Basic understanding of consumer lending services

• Strong listening and communication skills

• Ability to enter information accurately and thoroughly

Drive excellence in consumer lending support with Schools First Federal Credit Union.
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