Financial Services Customer Service Specialist

Start your professional journey as a Customer Service Specialist in Surrey, combining office work with remote flexibility. Focus on resolving customer queries related to pensions and providing top-notch service.

This role offers a rich training experience over 12 weeks, aimed at developing your skills and knowledge in Financial Services. You’ll resolve customer inquiries from various channels and support Financial Advisors, enhancing the overall client interaction experience. It’s a perfect fit for ambitious individuals eager to grow in a rewarding career track.

Key Responsibilities:

• Deliver first-line support to customers via phone and correspondence

• Manage queries on pension products effectively

• Empower customers through self-service guidance

• Ensure high-quality and timely responses to inquiries

• Identify and escalate vulnerable customer situations

Requirements:

• Prior experience in office-based customer service

• Familiarity with Financial Services or related sectors preferred

• Confident phone communication abilities

• Capable of multi-tasking in a dynamic environment

• Enthusiasm for learning and career development

Seize this chance to develop within a supportive Financial Services team while serving customers excellently.
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