Job Description & How to Apply Below
Lead the customer service team at Ainsworth (a GDI company) as the Team Leader in their National Operations Support Centre. Drive team performance through coaching and effective management.
As a Team Leader, you will manage Customer Service Representatives, focusing on quality service delivery and operational efficiency. This hands-on leadership role includes hiring, training, and providing guidance to ensure team success. You will also handle escalations and maintain a supportive work environment.
Key Responsibilities:
• Guide and motivate a team of Customer Service Representatives
• Conduct regular performance evaluations and provide coaching
• Host one-on-one meetings and team discussions
• Oversee training programs and resources for team members
• Resolve employee relations issues proactively
Requirements:
• Minimum 2 years experience as a Team Leader in a contact centre
• Strong communication and leadership skills
• Proven ability in customer service and process improvement
• Experience in handling escalated inquiries
• Bilingualism is an asset
Enhance your leadership skills and foster a culture of excellence within Ainsworth's customer service team.
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