Customer Support Specialist

Enhance the pet aftercare experience as a Customer Support Specialist with Gateway Pet Memorial in Surrey, BC. This role combines visibility and accountability with emotional sensitivity in pet handling.

As a full-time Customer Support Specialist, you represent Gateway in critical pet aftercare situations. Your ability to build trust and manage a demanding schedule is essential in delivering high-quality service. This is more than just a job; it’s about making a difference to pet parents and veterinary clinics alike.

Key Responsibilities:

• Ensure correct loading of equipment for daily routes

• Foster strong relationships with assigned veterinary clinics

• Respectfully retrieve and transport deceased pets

• Utilize technology for accuracy in services

• Complete all necessary documentation and follow-ups

Requirements:

• High school diploma or GED required

• Preferred background in customer service or routing

• Valid driver's license with a clean driving record

• Experience with mobile technology

• Ability to handle physically demanding tasks

Become a cornerstone of compassionate pet aftercare as a Customer Support Specialist at Gateway.
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