Appointment Coordinator at OpenRoad

Position: Full-Time Appointment Coordinator at OpenRoad
Elevate customer experiences as a Full-Time Appointment Coordinator at Open Road Lexus Richmond, focusing on appointment scheduling and customer follow-ups. Help maintain optimal service through clear communication and efficient organization.

Open Road Lexus Richmond seeks a dedicated Appointment Coordinator to manage service appointments effectively. This role requires a background in customer relations and strong organizational skills, as you will liaise with customers to confirm appointments and address outstanding recalls. You'll contribute to a collaborative service team committed to delivering a superior customer experience.

Key Responsibilities:

• Handle customer calls to schedule service appointments

• Review and confirm unconfirmed appointments

• Contact customers about maintenance reminders and recalls

• Monitor and manage incoming email appointments

• Conduct follow-ups to assess customer satisfaction

Requirements:

• Minimum of 2 years in customer relations

• Strong organizational and interpersonal skills

• Basic knowledge of automotive parts and accessories

• Proficient in using computerized appointment systems

• Ability to communicate effectively with diverse teams

Drive customer satisfaction and service excellence as an Appointment Coordinator at Open Road!
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