Retail Customer Advocate

Position: Purolator Retail Customer Advocate
Drive customer satisfaction as a Retail Customer Advocate at Purolator in Langley, British Columbia. Your focus will be on providing exemplary service and effective problem resolution.

As a Retail Customer Advocate, you play a vital role in ensuring our customers receive the best service possible. The position requires excellent communication and relationship-building skills while managing a range of customer inquiries. Expect a variable 30-hour weekly shift in a dynamic retail environment.

Key Responsibilities:

• Assist customers courteously both in-person and over the phone

• Resolve complaints and provide effective problem-solving

• Collaborate with internal teams for smooth operations

• Build positive relationships with external partners

• Maintain compliance with safety standards and policies

Requirements:

• 3-12 months of relevant customer service experience

• Retail background is beneficial

• Comfortable using technology and POS systems

• Ability to lift 70 lbs regularly

• Excellent oral and written communication skills

Help make Purolator a trusted logistics provider while honing your customer service expertise.
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